Terms and Conditions

Last updated: January 2026

Service Agreement Overview

These terms and conditions govern the provision of cybersecurity consulting services by Sandy Smajic Cybersecurity Consulting. By engaging our services, you agree to these terms.

Business Name

Sandy Smajic Cybersecurity Consulting

Owner

Sandy Smajic, BSc IT

Address

Maxstr. 3, 45127 Essen, Germany

Contact

smajic.sandy@outlook.com

Services Provided

Cybersecurity Services

ISO 27001 Implementation (€85-130/hour)
TISAX Assessment (€90-130/hour)
NIS2 Compliance (€95-130/hour)
Security Assessments (€75-120/hour)
Business Continuity (€80-125/hour)

Process Optimization

Digital Transformation (€65-110/hour)
Process Automation (€65-110/hour)
Workflow Optimization (€65-110/hour)
Training Programs (€60-100/hour)
Ongoing Support (€60-100/hour)

Pricing & Payment Terms

Startup Special

€1,490

Essential Security

Launch Special

€3,990

Growth Security

Enterprise

€14,900

Complete Foundation

Payment Terms

• Invoices issued monthly for ongoing projects
• Payment due within 30 days of invoice date
• Late payment fee: 1.5% per month on overdue amounts
• Project deposits may be required (25-50%)
• All prices exclude VAT where applicable

Intellectual Property & Confidentiality

Client Data Protection

All client information, business processes, and technical data are treated as strictly confidential. We maintain comprehensive non-disclosure agreements and implement ISO 27001 compliant data handling procedures.

Work Product Ownership

Deliverables created specifically for your organization become your property upon full payment. General methodologies, frameworks, and proprietary tools remain our intellectual property.

Liability & Professional Standards

Professional Liability

Our services are provided with professional care and in accordance with industry standards including ISO 27001, TISAX, and NIS2 requirements. Total liability is limited to the value of services provided in the 12 months preceding any claim, with a maximum of €100,000 per incident.

Client Responsibilities

Clients are responsible for implementing recommended security measures, maintaining compliance with applicable regulations, and providing accurate information for assessments.

Service Level Agreements

Response Times

• Initial consultation: Within 24 hours
• Deliverable reviews: Within 48 hours
• Urgent security matters: Within 4 hours
• Regular updates: Weekly status reports

Quality Assurance

All deliverables undergo internal quality review. Clients have 14 days to request revisions for deliverables that do not meet agreed specifications.

Governing Law & Dispute Resolution

These terms are governed by German law. Any disputes shall be resolved through:

Good faith negotiations between parties
Mediation through a mutually agreed mediator
Arbitration under German arbitration rules
German courts as final resort (jurisdiction: Essen, Germany)